Refund Policy
Sure-Fit Designs Refund & Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with returns and refunds.
Return Window
- Items must be returned within 30 days from the date of receipt
- Return requests must be initiated within this timeframe to be eligible for processing
Return Conditions
- Master Patterns: All contents must be unused, complete, and in resaleable condition with original packaging
- DVDs: Non-refundable once the exterior seal has been broken
- Digital Courses: Non-refundable due to the nature of digital content
- Items must be free from damage, stains, or alterations
How to Return Items
- Contact Us: Email info@surefitdesigns.com with your order number and reason for return
- Return Authorization: Wait for our return authorization and instructions before shipping
- Package Items: Securely package all items in original condition
- Ship to: Use the return address provided in your authorization email
Return Shipping & Costs
- Return Shipping: Customer is responsible for return shipping costs unless the item was damaged or defective
- Original Shipping & Handling: These fees are non-refundable
- We recommend using a trackable shipping method for your protection
Refund Processing
- Processing Time: Refunds are processed within 5-7 business days after we receive your returned items
- Refund Method: Refunds will be issued to your original payment method
- Timing: Depending on your bank or credit card company, it may take additional time for the refund to appear in your account
- International Orders: Refund timing may vary based on your location and banking institution
Damaged Items & Packaging Issues
If any part of your order or packaging arrives damaged, opened, or with missing items:
- Do not discard the damaged product or packaging
- Contact us immediately at info@surefitdesigns.com
- Provide photos of the damage within 7 days of package receipt
- Include your order number and description of the issue
- We will provide replacement items or full refunds for damaged goods at no cost to you
Contact Information
Questions about returns or need assistance?
- Email: info@surefitdesigns.com
- Response Time: We typically respond within 1-2 business days
- Please include your order number in all correspondence
Final Sale Items
Certain items may be marked as final sale and are not eligible for returns. These items will be clearly marked during checkout.
This policy was last updated on September 6, 2025. We reserve the right to update this policy at any time. Please check this page periodically for changes.